Working Cafe

Level 2 Certificate in

Business Improvement Techniques

This qualification provides learners with knowledge and understanding of business improvement techniques, which can be applied across many different sectors.

This qualification is designed for:

  • learners who wish to learn about lean business improvement techniques

  • learners with responsibility for improving business performance

  • learners who are looking for a career change or wish to learn new skills.


It may also be useful to learners studying qualifications or looking to work in a variety of sector areas.

The objectives of this qualification are to provide the knowledge and understanding in a range of areas, including: 

  • safe and effective team working

  • the principles and techniques that support workplace organisation

  • an understanding of continuous improvement techniques (Kaizen) and their application in the workplace

  • visual management systems

  • problem solving

  • flow process analysis.

This qualification consists of 6 mandatory units:

  • Safe & effective team working

  • Workplace organisation

  • Continuous improvement (Kaizen)

  • Visual management systems

  • Problem solving

  • Flow process analysis

Learners who achieve this qualification could progress to:

  • Level 2 NVQ Diploma in Business-Improvement Techniques

  • Level 3 qualifications in Business Improvement Techniques

  • Level 4 qualifications in Business Improvement Techniques.