Working Cafe

Level 2 Certificate in

Information, Advice & Guidance

This qualification is designed for those people who work in, or are looking to work in an information, advice or guidance role such as:

  • Careers Adviser

  • Counsellor

  • Customer Service Adviser

  • Debt Adviser

  • Employment Adviser

  • Help-desk Adviser

  • Housing Support Worker

  • Learning Support Worker

  • Legal Services Support Workers

  • Peer Mentor.

with a range of employers such as:

  • local authorities

  • careers advice services

  • voluntary sector organisations

  • student services

  • citizen advice services

  • housing associations.

This qualification aims to develop the learner’s knowledge and understanding of the key principles of information, advice or guidance and applying these within their own


The objectives of this qualification are to prepare learners for further training and to support a role where learners may give initial information, advice or guidance to others.

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

Learners who achieve this qualification could progress to:

  • Level 2 Certificate in Counselling Skills

  • Level 2 and 3 Certificates in Principles of Customer Service

  • Level 2 Diploma in Customer Service

  • Level 3 Award in Counselling Skills and Theory

  • Level 3 Diploma in Counselling Skills

  • Level 3 NVQ Certificate in Advice and Guidance

  • Level 3 Certificate in Information, Advice or Guidance.