Working Cafe

Level 2 Certificate in

Tenant Support in Housing

This qualification is designed for learners who want to improve their knowledge of the functions of housing associations and ways in which their tenants can be supported. It will support learners within the housing sector to develop their knowledge of how to better support tenants. Learners may also progress onto further study.

This qualification is suitable for a range of learners, either working or wishing to work in the housing sector, specifically for a housing association or social landlord.

This qualification aims to:

  • focus on the study of the social housing sector

  • provide knowledge for those seeking employment in, or recently employed in the social housing sector.


The objectives of this qualification are to support the learner to:

  • gain an understanding of the social housing sector

  • understand the principles of customer service in the social housing sector

  • understand how to identify, record and report potential issues experienced by tenants.

Learners who achieve this qualification could progress to:

  • Level 2 Certificate in Preparing to work in Adult Social Care

  • Level 2 Certificate in Understanding working in the Health Sector

  • Level 2 Diploma in Care

  • Level 3 Certificate in Housing Services.